On May 13, 2025, the Aurora State College of Technology (ASCOT), through the Extension and Rural Development Office and the School of Accountancy and Business Management (SABM), successfully conducted a one-day training seminar entitled “Personality Development for Hospitality and Business Staff.” This activity forms part of the broader initiative “ToDo Negosyo!”, a six-year collaborative extension program designed to empower local entrepreneurs and business personnel through targeted skills development.

The program began with the arrival and registration of participants facilitated by Mrs. Arlene R. Dulay. This was followed by an opening program that included a solemn invocation led by Ms. Abegail P. Vallejo, the singing of the National Anthem through an AVP prepared by Mr. Jomar M. Laguardia, and welcoming remarks from Mrs. Regina C. Dela Torre, Program Chair of Hospitality Management. Messages of support and encouragement were also delivered by Ms. Glenda N. Gines, Director of the Extension and Rural Development Office, and Ms. Anne S. Viernes, Head Teacher III of Ruperto Elementary School.

The morning session commenced with a talk on “Ensuring Employee Consistency in Providing Quality Guest Services,” delivered by Mr. Julius Prodigo, Front of the House Manager.

With a Focus on Personal Purpose, Personality, and Universal Principles Mr. Julius Prodigo opened his inspiring session not with industry jargon or technical standards, but with a deeply reflective question: “Why are we here?” He emphasized that to truly live a life of purpose and abundance, one must begin by uncovering their deepest ‘why’—a personal, intimate understanding of one’s reason for being. This inner compass, he said, serves as the anchor of our lives, giving direction to our daily actions and meaning to every struggle we encounter along the way.

Mr. Prodigo’s talk moved beyond surface-level discussions of professionalism and tapped into the spiritual and philosophical foundations of personal and professional growth. He shared that discovering one’s “why” is not merely an exercise in self-reflection but a journey toward understanding our divine calling—a unique purpose designed specifically for each of us.

After a lunch break, the afternoon session resumed with a presentation on “Grooming and Personality Development,” spearheaded by Ms. Shierl B. Tablang, RGC III and Head of ASCOT’s Guidance Office. Her session emphasized the importance of professional appearance, workplace etiquette, and communication skills in enhancing personal and organizational branding. In her insightful talk on Grooming and Personality Development, Ms. Shierl B. Tablang emphasized that professionalism in the hospitality and tourism industry is not solely defined by one’s technical skills or job title, but significantly reflected in one’s personal image and conduct. She opened the discussion with a compelling point: a professional image begins with proper grooming and attire. According to her, dressing appropriately and maintaining a clean, presentable appearance is more than just a matter of aesthetics—it is a visible expression of respect. Respect for oneself, for the clients or guests one interacts with, and for the institution or company one represents.

Ms. Tablang explained that in service-oriented industries like hospitality and tourism, first impressions matter immensely, and these impressions are often formed within the first few seconds of an interaction. A well-groomed staff member is more likely to be seen as trustworthy, reliable, and competent—traits that are crucial when dealing with guests and clients.

Beyond physical appearance, the speaker strongly advocated for the importance of positive character traits and proactive behavior. She described how individuals with good personalities do not simply wait for instructions or problems to arise. Instead, they anticipate needs, offer help willingly, and maintain a courteous and professional demeanor even in high-pressure situations. Ms. Tablang emphasized that humility, respect for others, and open communication are foundational values in building meaningful connections with both guests and colleagues.

The talk further underlined that in the world of hospitality and tourism effective communication is not just a skill—it is a core requirement. Ms. Tablang illustrated this with real-world examples, noting how a simple smile, a polite greeting, or a thoughtful response can dramatically improve a guest’s experience. She emphasized that being able to communicate clearly, respectfully, and confidently creates a welcoming environment and fosters trust, loyalty, and satisfaction among clients.

She concluded by reminding participants that personal discipline and continuous self-improvement are essential to succeeding in this field. Whether on or off duty, hospitality professionals must strive to embody the values they promote—integrity, attentiveness, and warmth. By investing in their own growth and self-awareness, they not only elevate their service quality but also contribute positively to the reputation of their institution.

In summary, Ms. Tablang’s session was a powerful reminder that grooming and personality development are not superficial concerns. They are strategic tools that enhance service delivery, strengthen professional relationships, and leave lasting impressions—all of which are vital to the success of individuals and organizations in the hospitality industry.

An open forum followed, where attendees shared insights and sought clarifications and appreciations.

The training concluded with the evaluation of the program by Mrs. Arlene R. Dulay and Mr. Jomar M. Laguardia. Certificates of participation were awarded to all attendees, recognizing their commitment to professional development. Mrs. Regina C. Dela Torre delivered the closing remarks, and a photo opportunity capped the event, symbolizing a successful and collaborative learning experience.

This activity reflects ASCOT’s ongoing commitment to community engagement and capacity building under the LIPAD program, reinforcing its role as a catalyst for local development and industry readiness in the hospitality and business sectors.

For the first part of training, 51 barangay residents participated; specifically, there were 46 females and 5 males.