September 10, 2024 – The Aurora State College of Technology (ASCOT) participated in the Anti-Red Tape Authority (ARTA) Ease of Doing Business Orientation: A Town Hall Meeting for Bagong Pilipinas, held at Central Luzon State University. The event focused on improving government services and reducing bureaucratic red tape, which directly impacts public service efficiency.The seminar covered key topics, including the Salient Provisions of RA 11032 known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, which aim to simplify procedures and speed up transactions in government offices. Discussions also included guidelines on the implementation of the Citizen’s Charter and its Reference B, highlighting the roles and responsibilities of government offices in providing clear, accessible services to citizens.
Another important topic was the Harmonized Client Satisfaction Measurement Report, which aims to standardize how government agencies measure client satisfaction to improve public services continuously. The Whole-of-Government Reengineering Manual was also introduced, focusing on redesigning processes across all government sectors for better service delivery. Finally, the seminar tackled effective complaints handling, emphasizing the importance of addressing public concerns efficiently and transparently.
Representing ASCOT at the seminar were Dr. Mark Joseph Rafael, Campus Administrator of ASCOT Casiguran; Chrystal Faye V. Salazar, Budget OfficerIII; Maria Cezil L. Molina, Head of the Planning Unit; Kristine F. Galam, Head of Quality Assurance; and Atty. Karl Thomas Olivar, Legal Officer.
This engagement helps ASCOT streamline its operations, enhance efficiency, and ultimately provide better service to its stakeholders, aligning with the broader vision of a more transparent and accountable government.
Written by: Patrick Sotero
Editor: Diana Rose P. de Mesa-Amazona